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Support and Maintenance

Since 1993 NCI has has developed and supported corporate IT systems from back office file storage and email systems, to complex server farms supporting critical applications across multiple locations, for small businesses and multi-million pound investment funds.

We understand the important role an efficient IT system holds in a business, where even the smallest unresolved issue can have a serious impact on the company.

We proactively monitor and manage our customer's IT system, often resolving issues before the customer becomes aware. We work to a 30 minute SLA for serious issues, with over 90% resolved in 10 minutes.

Our support services are available 24x7x365 by arrangement, with an 8am to 6pm manned IT support desk as standard.

- 30 minute response SLA
- 2 hour target fix
- 90% of issues resolved in under 10 minutes
- support 24x7x365 available
- proactive monitoring of systems